Frequently Asked Questions (FAQ)
FAQs
General Services
Q1.What types of electronic equipment do you repair?
We repair a wide range of industrial electronics, including PCB boards, inverters and drives, HMIs, power supplies, control panels, and automation systems. We also handle obsolete electronic equipment across various industries.
Q2.Do you repair electronics from all sectors?
Yes, we support sectors including manufacturing, marine and offshore, energy and utilities, and public sector systems.
Q3.Can you repair obsolete or discontinued equipment?
Absolutely. We specialise in reverse engineering and supporting legacy systems no longer supported by manufacturers.
Q4.How do I send equipment for repair?
You can ship to us directly or arrange drop-off. Include your company name, contact details, and a fault description. Contact us for an RMA number if needed.
Repair Process & Turnaround
Q5.What is your typical turnaround time?
Most repairs are completed in 5–10 working days. For urgent cases, express service is available.
Q6.Do you offer on-site repairs?
Yes. Our engineers offer on-site fault finding and repair across the UK, including emergency site visits and marine vessel support.
Warranty & Returns
Q7.What warranty do you provide?
All repaired and refurbished items come with a 6 to 24-month return-to-base warranty covering parts and labour. Visit our warranty terms for full details.
Q8.What if the repair fails under warranty?
If the issue is related to our work, we’ll repair or replace it at no cost. Warranty is void if damage is caused by misuse, incorrect installation, or external factors.
Q9.Do you test all equipment before returning it?
Yes. We simulate operational conditions where possible and use advanced diagnostics to ensure the equipment is fully functional before dispatch.
Q10.Can I receive a fault report?
Yes. On request, we can include a detailed repair report outlining the diagnosis and work carried out.
International Repairs & Custom Work
Q11.Do you accept international repair jobs?
Yes. We regularly serve clients in Europe, North America, and Asia. Please provide clear fault descriptions and use tracked shipping. Contact us for international shipping instructions.
Q12.Can you design or modify existing systems?
We offer custom modifications and support R&D projects for specialist equipment.
