Repair,Warranty and Payment Policy

Introduction

At Northern Power Electronics, we are committed to delivering high-quality repair and refurbishment services with transparency and professionalism. This page outlines our policy regarding repair terms, warranty coverage, and payment conditions. By submitting your equipment for service, you acknowledge and agree to the following terms. Please review them carefully before proceeding.

This Privacy Policy explains our data processing practices. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Repair & Warranty Scope

  • All refurbished and repaired items are supplied with a 6–24 month return-to-base warranty covering parts and labour, unless otherwise stated in writing.

  • The warranty period depends on the type of repair, complexity, and nature of the component. Specific warranty terms will be confirmed during quotation or job acceptance.

  • Warranty applies only to the repair work performed by Northern Power Electronics.

  • Warranty excludes programmed components (e.g. ICs, EEPROMs, PLCs,Chip). We do not modify, repair, or reprogram these parts.

  • No refund or warranty applies to issues caused by programmed components.

Important: The warranty becomes void if failure or damage is caused by:

Physical damage, misuse, or mechanical abuse

Liquid ingress

Power surges or incorrect electrical installation

Operation outside specified limits

Environmental contamination (dust, oil, corrosion, etc.)

Any unauthorised tampering or third-party repair attempts

Client Responsibilities

  • You are responsible for:

    • Providing accurate and complete fault descriptions

    • Backing up any data, configurations, or software before sending the unit

    • Proper packaging and transport of the equipment

    • Safe re-installation and operation by qualified personnel

  • Northern Power Electronics is not liable for:

    • Data loss or configuration issues

    • Damage during transit due to poor packaging

    • Any post-repair fault caused by installation errors or misus

Service Benefits

  • Our repair and refurbishment service offers a cost saving of 40–70% compared to purchasing new equipment.

  • It extends the useful life of your assets and reduces operational downtime.

  • Note: Repair success and turnaround times depend on the condition of the unit at the time of receipt.

Fees, Payments & Limitations

  • A diagnostic fee applies if the unit is deemed No Fault Found (NFF).

  • Our liability is limited to the cost of the repair and only for the parts and work we directly carry out.

  • We are not liable for:

    • Business interruption, profit loss, or consequential damages

    • Inability to use the repaired unit due to software/configuration issues or installation problems

Payment Terms

  • A 50% deposit is required before repair work begins.

  • The remaining balance is due upon completion, unless otherwise stated in the project agreement.

  • All invoices are due on the same day of issue, unless agreed in writing.

  • Late payments incur a 10% monthly fee on the overdue amount.

If you have any questions or concerns about this Policy or our repair service, please contact us by email: services@npe-uk.com

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